Shipping and Returns information
New Zealand Customers
When you purchase you could be saving up to 20% on our NZ pricing. This is due to the NZD to AUD exchange rate and 5% difference between AU and NZ GST.
We ship with DHL to anywhere in Australia. Australian customers appreciate the very quick delivery service, so this is why we use DHL.
We must have your full name and a physical address for Australia.
Please note DHL are unable to deliver to P.O Boxes.
We subsidize your shipping, but DHL have a minimum charge.
The cost for shipping one product to Australia is NZD25.00 but we can ship up to 12 products for the same price.
E.g. If you order one box (30 sachets) of Lypo-Spheric Vitamin C, the shipping cost is NZD25.00 but if you order a carton of 12 boxes the shipping cost remains at NZD25.00.
Many customers share a carton with family and friends (it saves a lot on the shipping).
PLEASE REMEMBER THAT WE ARE NOW REQUIRED BY AUSTRALIAN LAW TO CHARGE GST (10%) WHEN WE SHIP TO YOUR COUNTRY - prices on the website are in NZ$. The website will deduct the NZ GST 15% and charge AUS GST 10%.
It's important for you to know that orders that are over AUD1,000 will be charged duty and taxes in Australia. We have no control over this.
Delivery in Australia
If you place the order prior to noon NZ time we can ship the same day and if you live in the cities or towns close to the main urban centres, there is a very good chance you may receive your order the following day. With WA, Northern Territories or Tasmania it may take an extra day or so.
We would like you to be completely satisfied with any product you purchase from our online store and thus you can rely on my 100% total satisfaction guarantee.
This means if you are not completely satisfied with your purchase, simply return the unused portion within 15 days of receipt, for a prompt refund.
Every item offered on my website reflects my commitment to give you the best value, quality, and service.
When you make a purchase from our website - we never disclose any information you provide us with to third parties. This includes email addresses - residential information and telephone numbers.